Wired for Distraction
The real source of your difficulty focusing, and what you can do about it.
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The real source of your difficulty focusing, and what you can do about it.
Some of the new products you ll find on CEDIA Expo's virtual show floor.
How to create high-performance teams with belonging.
Help for the less-fun side of being a residential AV integration dealer.
It’s the right time to take stock of your company and implement some improvements.
Fundamental product development practices to help your business be more adaptable.
Changing the game around client and partner interactions with Relationship Science techniques.
A primer for residential systems integrators.
Cloud, IP, and strategic partnerships are helping residential integrators tackle light commercial AV.
What SnapAV’s acquisition of Control4 means for the future of our channel.
Surprising lessons from an unlikely source about the power of long-term vision.
Aging-in-place integrations offer their own sets of challenges — and opportunities. Here’s an overview.
How you can leverage the popular discipline of customer success to create happier clients and a healthier bottom line.
A conversation between an integrator and a designer on how to work together more effectively — and why it is important to do so.
Just launched this week, AV Junction is an online marketplace for AV talent where freelancers and integration firms can connect with one another to...
When it comes to closing out a project, a detailed scope-of-work statement is one of the most important documents you can have in your...
How do you handle the topic of ongoing service and maintenance during your sales process?
If you were asked to define how you ensure a great experience for your clients, how would you reply?
They say the first step to recovery is admitting that you have a problem.
If you are a maker of a DIY product, there’s ample opportunity for partnerships here. But if you’re looking for sustainable success with a...
Admit that you’re in the service business. Understand service is not the transactional side of your business, but the manner in which you conduct...
The most common complaint I hear from dealers is, “The business isn’t fun anymore.”
I’ve visited dozens of dealerships that had installed a theater and vignettes in years past, and for the most part, their demo facilities were...
Client expectations have intensified in the past decade, putting increased pressure on your margins, workmanship, and timeliness.
In 2008 Tiffany & Co’s stock traded around $26 a share, down from a 20- year high of $57 a year earlier.
Certainly the greatest challenge in the CI business is a healthy labor return on investment (ROI). I maintain that manufacturer suggested retail price (MSRP)...
Torus Power Products, which are designed and manufactured by Plitron Manufacturing in Toronto, Canada, provide power management solutions for audio and AV systems, from...
Most CI companies offer services in five major disciplines: audio, video, control, lighting, and security.
I needed a new computer for my home recording studio (I run ProTools), so I worked with a consultant at Guitar Center who was...
There’s a lot of talk about mergers and payout formulas in the CI business, with owners and buyers alike trying to nail down realistic...
There’s so much fuss over the subject of the high-end customer.
Ultra High Net Individuals (UHNI), a classification of households with over $30M in disposable income, represents your best potential clients.
Savvy clients demand pricing transparency, as they should. To the client, the practice of estimating projects using a combination of market pricing and hourly...
Most custom integration company owners say the best way to increase profitability is to focus on product cost.
Go to your dentist to get your teeth cleaned, and a certified dental hygienist does the work.
Here’s a given: the market is going to be tough for the foreseeable future.
Have you noticed that wealthy clients are asking you to do more for less?
Often the best way to appreciate an industry is to compare it to others.