Somfy Systems has launched Serv-e-Go, its new remote troubleshooting web application, in North America. The application is designed to help dealers provide more comprehensive and elevated aftersales support by enabling them to diagnose errors remotely, offer guided troubleshooting, and provide real-time customer service to end users who have the TaHoma switch hub and products using Zigbee motors.
Serv-e-Go enables Somfy’s dealer network, including installers, to remotely diagnose issues, tweak parameters, and carry out troubleshooting actions, all while providing expert guidance to clients over the phone. Through Serv-e-Go, dealers can look at various errors and data points in real-time, including radio range, battery level, and software version for devices like the Tahoma switch hub installed at the job site.
Dealers can now access Serv-e-Go via the SomfyPro website or through the Tahoma pro app.
For more information, visit https://www.somfypro.com/serv-e-go.
