Consistency Bias May Be Holding You Back
Why learning to change our minds is a skill we must deliberately cultivate.
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Why learning to change our minds is a skill we must deliberately cultivate.
What SnapAV’s acquisition of Control4 means for the future of our channel.
Surprising lessons from an unlikely source about the power of long-term vision.
How you can leverage the popular discipline of customer success to create happier clients and a healthier bottom line.
How to achieve optimal results by understanding and embracing these distinct disciplines.
A primer on one of the most effective productivity techniques out there.
The company’s paid 24/7 support offering sets a much-needed precedent for RMR service models in the connected home
How Understanding the Three Product Levels Allows You to Differentiate Your Market Position
Research Shows That Saying ‘Sorry’ Can Make it Worse. Spend Your Energy Finding Creative Solutions Instead
Have you ever considered what makes some people a pleasure to work with, while others feel like a chore? There are the obvious factors...
Immediately following the holidays, Amazon triumphantly announced that tens of millions of Alexa-enabled devices were sold worldwide, news that some are heralding at a...
What lessons from internet hosting company Rackspace can you apply in your own businesses to achieve a similar level of service excellence?
Some integrators believe that Amazon will play a significant role in the future of the smart home, while others point out that Amazon annihilates...
When it comes to closing out a project, a detailed scope-of-work statement is one of the most important documents you can have in your...
Want your company to stand out from the competition? Technical expertise alone is not enough.
Packing your bags for San Diego? The home technology industry is more dynamic than ever, making CEDIA 2017 as pivotal a show as ever....
The fact is that most of us come up with great ideas every day. You easily identify problems in our businesses and, with a...
How do you handle the topic of ongoing service and maintenance during your sales process?
Take a look at the day-to-day operations of any integration company: salesmen keep the pipeline full, engineers crank out schematics, project managers move between...
These are clear signs of healthy demand for connected home technologies amongst the target market of home builders, who surely wouldn’t be going to...
Simply Taking Action Can be the Best Way to Tackle Big Problems in Your Business
If you were asked to define how you ensure a great experience for your clients, how would you reply?
Two cavemen pull a square-wheeled cart full of rocks. A fellow caveman in the background, holds up a round tire, trying to get their...
We all have a client like Stan. Stan is never satisfied. Since the day you turned the system over to him, he’s done nothing...
I’ve been doing a lot of reading about how companies in general can improve their overall customer experience. The gist is simple: if we...
In more than a decade of working in this business, I’ve found that that there is no one-size-fits-all strategy for project management. What I have...
ISE can be a bit of paradox for home technology professionals. Many of the stories we see surface out of Amsterdam are retreads of...
They say the first step to recovery is admitting that you have a problem.
“Why monitor a problem if you don’t fix it?” asks the narrator. It’s a good question, and one that should stay top of...
While it’s been a long, drawn-out battle for the CEDIA channel to find success with selling service plans, 2017 feels like the year that...
With 2016 rapidly coming to a close, it’s time to take stock of what became of the last 12 months in home technology stories....
If you are a maker of a DIY product, there’s ample opportunity for partnerships here. But if you’re looking for sustainable success with a...
Had you asked me a year ago to predict the biggest home technology stories of 2016, a number of ideas would have jumped to...
A relatively new term, “Input-Zero” describes the first and primary source that users turn to in looking for something to watch. For the vast...
More often than not, the time spent in our inboxes is a distraction from the deep, meaningful work that could actually move the needle...
Last week’s “Made by Google” event featured a number of new hardware products, including the company’s answer to Amazon Echo, Google Home. As my Residential Systems...
With a head full of ideas, and all of the day-to-day fires hopefully contained, now’s the time to start to thinking about the show...
This category is so new in fact that there isn’t yet an agreed-upon name for it. I’ve heard it referred to as managed services,...
Preparing ourselves to speak in an educated manner about the Home app, and the broader HomeKit platform, is the key to using Apple’s initiative...
Forming a plan is easiest when looking at the show through the lens of a few key themes. For me, these are voice control,...
The news of Kaleidescape’s imminent demise last week sent shockwaves through our industry. ...
In all of the various settings I can imagine myself describing my work, I can’t think of one where calling myself a “home technologist”...
CEDIA’s number one responsibility is to look out for the long-term business interests of its constituents. As the smart home DIY convergence continues its...
It’s been awhile since we’ve seen anything new from Nest. Last week that all changed when the company threw back the curtain to unveil...