Blogs
The Four Keys to a Successful Service Transformation
How a simple, proven framework can increase the odds of a successful service transformation.
Joseph Kolchinsky
Blogs
Confidence: The Most Important Ingredient for RMR Success
How Boldly Presenting Your Premium Service Plans Will Win the Day and Put Your Competition on the Defensive
Blogs
Service-ology: the Art and Science of Finally Solving the Service Problem
Why Incorporating Service into Every Phase of the Client Lifecycle is the Best Path to a Profitable and Sustainable Service Department
Blogs
A Better Way to Measure Service Success
Break Your Process into These Three Phases to Achieve More Meaningful Results
Blogs
4 Takeaways from Our First ProSource Event
What ProSource’s Push into Managed Services Says About the Group, Its Members, and the Industry
Blogs
4 Ways to Retain Top Talent
With Ongoing Labor Shortages Throughout the Industry, Here are Ways to Ensure You Retain Your Best Employees
Blogs
4 Simple Ways to Streamline Your Service Billing
Are you struggling to run a profitable service department? Do you count yourself as lucky to break even? If so, you are not alone....
Blogs
Turning Brutal Feedback Into Positive Results
I was on top of the world. It was Friday afternoon at CEDIA 2015 and I had just finished instructing my first-ever workshop. My...
Blogs
A Surprising Lesson Integrators Can Take Away from the Netflix Price Hike
Existing Netflix customers are up in arms about a $1 price increase. Here’s the takeaway that you can apply to your business.
Blogs
Study Confirms: Embrace Service or Risk Irrelevance
With all of the news flying around before, during, and after CEDIA, you might easily have missed a white paper recently released by HomeAdvisor:....
Blogs
Stop Selling Service Based on What’s in Your Own Wallet
We at OneVision used to operate as an integrator, and we had a unique business model which focused almost exclusively on monetizing service through...
Blogs
What’s Your Value Proposition?
It’s never been more important to think critically about the perceived value that you deliver to your customers. The connected home is undergoing an...
Blogs
Are You Offering ‘Halfway’ Solutions to Service?
The nature of my work gives me the opportunity engage with integrators all over the country on a regular basis. One of the topics...
Blogs
Are You a Part of the Problem? Or the Solution?
If, instead of looking at service as an inherent liability, you view it as a chance to be part of the solution, you begin...
Blogs
How to Provide 24/7 Support in a Sustainable Manner
There is no getting around the fact that service is a demanding, around-the-clock endeavor. However, there are simple and effective strategies for providing a...
Blogs
The Easy Way to Get Paid for Basic Support
Getting compensated for 100 percent of the service that you provide is growing ever more critical. But billing for basic support can be a...
Blogs
Service Contracts and RMR are Not the Same Thing
It turns out that many integrators are still viewing the term “service contract” as synonymous with a “paid service plan.” But this is a...
Blogs
Speaking the Language of Service
As the industry-wide dialogue surrounding service-based pricing strategies continues to gain momentum, it’s become more important than ever that we are all speaking the...
Blogs
Five Tools for RMR Success
Success with RMR requires great service. Here are the five tools you’ll need to get started.
Blogs
5 Service Plan Offerings You Should Avoid
Paralysis by analysis is one of your biggest enemies if you’re just getting started with service plans. Hoping to make these plans as valuable...
Blogs
Service Plans: How Billing Monthly Improves Client Retention
My road to $100,000 of RMR as an integrator was riddled with potholes, and I think I hit every single one, including my decision...
Archive
A 5-Item Holiday Wish List for the CEDIA Channel
The holiday season provides the perfect opportunity to reflect on the year that’s passed, consider the future, and develop an action plan for January....
Blogs
Why Should Instant Support be Free?
Our industry is facing a serious challenge. It comes in the form of a deep-seated belief on the part of our clients that we...
Blogs
Are Bundled Services Good for Your RMR Efforts?
One of the most common questions we hear from home technology professionals is whether or not they should include bundled services as part of...
Blogs
Don’t Let Technology Play the Grinch
How to make sure system failures don’t spoil your holiday cheer.