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Joseph Kolchinsky

A former smart-home installer, Joseph Kolchinsky is the founder of OneVision Resources.

Articles From This Author

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Service-ology: the Art and Science of Finally Solving the Service Problem

By Joseph Kolchinsky
May 15, 2018

OneVision(84of133)

A Better Way to Measure Service Success

By Joseph Kolchinsky
Apr 16, 2018

ProSource_Summit

4 Takeaways from Our First ProSource Event

By Joseph Kolchinsky
Mar 19, 2018

Learning from Employees When They Quit promo image

4 Ways to Retain Top Talent

By Joseph Kolchinsky
Feb 21, 2018

Billing_Thinkstock

4 Simple Ways to Streamline Your Service Billing

By Joseph Kolchinsky
Jan 22, 2018

CEDIA-EXPO-2011-Classroom-(4)

Turning Brutal Feedback Into Positive Results

By Joseph Kolchinsky
Dec 11, 2017

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A Surprising Lesson Integrators Can Take Away from the Netflix Price Hike

By Joseph Kolchinsky
Oct 17, 2017

Study Confirms: Embrace Service or Risk Irrelevance promo image

Study Confirms: Embrace Service or Risk Irrelevance

By Joseph Kolchinsky
Sep 21, 2017

Stop Selling Service Based on What’s in Your Own Wallet promo image

Stop Selling Service Based on What’s in Your Own Wallet

By Joseph Kolchinsky
Aug 23, 2017

What’s Your Value Proposition? promo image

What’s Your Value Proposition?

By Joseph Kolchinsky
Jul 24, 2017

Are You Offering ‘Halfway’ Solutions to Service? promo image

Are You Offering ‘Halfway’ Solutions to Service?

By Joseph Kolchinsky
Jun 13, 2017

How We Handle Remote Support and Notification promo image

Are You a Part of the Problem? Or the Solution?

By Joseph Kolchinsky
May 16, 2017

How to Provide 24/7 Support in a Sustainable Manner promo image

How to Provide 24/7 Support in a Sustainable Manner

By Joseph Kolchinsky
Apr 20, 2017

Stop Wasting Your Time On Unqualified Buyers promo image

The Easy Way to Get Paid for Basic Support

By Joseph Kolchinsky
Apr 11, 2017

Service Contracts and RMR are Not the Same Thing promo image

Service Contracts and RMR are Not the Same Thing

By Joseph Kolchinsky
Mar 23, 2017

Speaking the Language of Service promo image

Speaking the Language of Service

By Joseph Kolchinsky
Mar 9, 2017

Five Tools for RMR Success promo image

Five Tools for RMR Success

By Joseph Kolchinsky
Feb 23, 2017

5 Service Plan Offerings You Should Avoid promo image

5 Service Plan Offerings You Should Avoid

By Joseph Kolchinsky
Jan 25, 2017

Service Plans: How Billing Monthly Improves Client Retention promo image

Service Plans: How Billing Monthly Improves Client Retention

By Joseph Kolchinsky
Jan 12, 2017

A 5-Item Holiday Wish List for the CEDIA Channel promo image

A 5-Item Holiday Wish List for the CEDIA Channel

By Joseph Kolchinsky
Dec 22, 2016

The ‘Two-Volley' Rule for Dealing With Client Conflicts promo image

Why Should Instant Support be Free?

By Joseph Kolchinsky
Dec 22, 2016

Are Bundled Services Good for Your RMR Efforts? promo image

Are Bundled Services Good for Your RMR Efforts?

By Joseph Kolchinsky
Dec 13, 2016

Don’t Let Technology Play the Grinch promo image

Don’t Let Technology Play the Grinch

By Joseph Kolchinsky
Nov 30, 2016

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