Should Manufacturers Reimburse Dealers for Product Recall Repairs?
If a manufacturer makes a mistake, then they should be on the hook for the repair. Just as a car manufacturer makes...
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If a manufacturer makes a mistake, then they should be on the hook for the repair. Just as a car manufacturer makes...
Here are some tips on handling customer complaints that I’ve learned from watching an expert over the years.
I loved the Resi Awards. They were my creation, and I was proud of their cutesy name and the unique focus on industrial design...
Sometimes you’re offered the opportunity to combine great technology and brilliant minds to create a really cool solution… Immersive video in a $250,000 tractor, why...
It happened again just last week. A client that swore up and down that he didn't want a dedicated remote because, "Why would I...
Having had the “luxury” of working out of a showroom for the past 16 years, I often wonder, if we were opening our business...
We as a society are finally coming full circle, with big business practices giving way to localized and personalized business. We are in the “Walmart...
If you’ve been in this business for any length of time, say before 2005, then you likely experienced the inverted-V of the blessings, bad...
As time moved forward and I shouldered more and more responsibility, my husband and I decided it was time to grab destiny by the...
I spoke with my friend Mark at Home Theater Advisors to get his thoughts and perspectives on what he wants to get out of...
As I prepare invoices now, I start running it through a mental filter I like to call WWJD: What Would John (me) Do? Essentially...
How we handle the installation process both before we ever begin a project and after we hand over the keys to the kingdom greatly...
Regardless of your personal take on Sam Adams beer, Jim Koch’s Boston Beer is now the largest craft beer maker on the market with...
Recently, Crestron Electronics released its CEN-NSP-1 network streaming player. We just received ours and wanted to provide my first reactions to the unit.
Last week several manufacturers, including Onkyo, Integra, Denon, Marantz, Pioneer, Yamaha, and Definitive Technology, announced plans to bring Dolby Atmos home in a variety...
We’ve talked about this all before, but if we do not start to take action, our industry could be crippled. Our entire ecosystems (audio...
We routinely send out letters to prospective clients introducing our company and the services we offer, and one of the lines in that letter...
We all have (or should have) clear customer service protocols in place to ensure every customer interaction is a great one. Our reputation means...
Recently I found myself in need of a new garbage disposal, in-sink grinder thing for our kitchen. Our previous one had failed in a...
While the emphasis at E3 this year was on games, games, and more games, there is an increasing trend toward accessing those games via...
I get a lot of offers to interview folks after they’ve been hired to a new job. Usually, due to time constraints, I take...
While our Mega Job project has gone incredibly smoothly for such a massive project, one thing that I did not realize would be such...
Ever wish you and your clients could sign a prenuptial agreement before entering into a relationship? Sure, there are formal contracts, but I am...
I implore you all to have the retirement you’ve dreamed of and that you’ve earned. Don’t think it’s something you can do tomorrow while...
With great power comes great responsibility, and Apple has more cash power than any other company—and most countries—on the planet. Instead of stacking its...
It is our children that will demand that we take the next leap in technology. Now is the time to examine your company and...
Social media is not just a marketing tool to clients and other trades, it is a great way to identify people in our...
There is a profound difference between production built homes where options are strictly limited, and custom AV where the sky is the limit....
I recently had the opportunity to view interfaces (GUIs) from around the globe, from small companies to large companies, and you know what?...
For weeks now Sonos has been teasing us with promises of a new app that was “coming soon.” On Tuesday May 13, at 3:33...
Recently, however, I had three separate encounters within a 24-hour period (thus, my opening quote), that made me aware of an issue that has...
Over my dozen years in this business I’ve realized that there are certain “types” of clients. By figuring out how to work best with...
How can you maintain contact with clients without spending your entire night making phone calls or sending emails? It isn’t too hard. First, you...
Amazon has made it so easy that you cannot help but say yes. We need to steal these concepts for our own businesses so...
When you think about it, our clients can easily spend as much time as a cross-country flight watching an evening of movies or binge...
Have you ever seen those Asian restaurants that serve sushi, Chinese and Thai food all from the same kitchen? Have you ever tried one?...
There’s no denying that custom integration is a male-driven industry. Sure, there are some amazing women of power in the field, but our business...
Jeremy is one of those polarizing figures in our industry that people either got, dug and respected, or intimidated, confused and avoided at all...
Burkhardt confirmed that he will be returning to the industry that brought him so much success and as many friends as enemies before his...
In our modern connected world, most clients today take it as a given that you will freely share your email and cell phone information...
In our business, how can we expect our clients to invest $5,000-$100,000 or more in an AV or automation system with just a written...
One of the trends at the International Consumer Electronics Show this year was a renewed push toward better-than-CD quality, high-resolution audio (HRA)....