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MSolutions Joins SyncPro CloudOS Platform

Offers remote management and support services for diagnostics, certification, firmware updates, and more in the cloud

MSolutions, a supplier of test devices for commercial and residential AV environments, has become the first AV test supplier to join SyncPro’s CloudOS platform and offer remote management and support services in the cloud. SyncPro’s cloud-based features will help commercial integrators and custom installers using MSolutions’ MS-TestPro device accelerate troubleshooting and certification on job sites, while centralizing device management processes for administrators.

SyncPro developed CloudOS as a multi-tenant SaaS platform for deploying, managing, and monitoring collaboration spaces and devices. MSolutions will offer immediate CloudOS connectivity for MSTestPro users, allowing field technicians to immediately report progress as jobs advance toward completion. That includes uploading test and certification results for HDBaseT, HDMI, and AV over IP systems, as well as DC Resistance — all of which the MSTestPro supports from one portable, modular device.

CloudOS connectivity will also invite stronger collaboration between colleagues. Field technicians working to solve a problem can share fault findings in the cloud, and receive an accurate diagnosis and recommendation on how to fix the problem. Technicians can also certify links to provide evidence that AV systems are properly working upon leaving the job site.

Administrators benefit from direct access to every company-owned device through a cloud user interface. Administrators can monitor device usage through a centralized portal from any location, and trigger commands, access job reports, and update device firmware to ensure that users have the latest features and benefits. Cloud accessibility also reduces time spent executing service and support tasks that previously were handled via email or phone.

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