ADI has announced a redesigned Parasol experience within its 1Plan platform, providing custom integrators with a single place to design, sell, activate, and manage recurring services.
The update represents the most significant evolution of Parasol, ADI’s 24/7 end-customer remote support and monitoring service, since its launch in 2019. It brings Parasol into the 1Plan platform alongside ARCC, ADI’s cloud-based network management service. Customers can now access Parasol and ARCC through a single portal, simplifying access to recurring services. They also benefit from modernized business administration capabilities, including more streamlined credit card management, granularity for user management and permissions, enhanced notification management, and centralized end-customer contact management.
The redesigned experience introduces a refreshed service structure built around how integrators sell recurring services today. Customers can select from multiple service tiers with per-site add-ons and activate new subscribers through a guided workflow designed to reduce administrative effort and accelerate onboarding. Native OvrC integration further streamlines the experience by pulling device information directly into Parasol during activation and ongoing support, helping improve first-call resolution, reduce manual setup, and minimize back-and-forth between integrators and support teams.
Additional enhancements include location-based management across both ARCC and Parasol, integrated user access and management through SnapAV.com, and subscription options such as multi-year terms.
For more information about ADI 1Plan and Parasol, visit adiglobal.com or getparasol.com.
