Daisy has announced a strategic relationship with Parasol, a 24/7 remote support service owned by ADI, to enhance customer support across Daisy’s growing customer base. Initially, Parasol will extend Daisy’s technician-led support model beyond traditional business hours, providing always-available expertise for clients nationwide.
From its early days, Daisy was built on the belief that customer support is not a cost center, but a competitive advantage. Powered by the proprietary Bloom Technology Stack, Daisy’s technician-led support model integrates CRM, telephony, remote diagnostics, in-home visits, and real-time collaboration across every location. This approach enables faster issue resolution and more personalized service. The result is a support experience designed to build trust, extend system performance, and create long-term client relationships well beyond the initial installation.
To elevate this capability even further, Daisy is leveraging Parasol’s expert team to provide overflow and after-hours support via phone, text, email, and chat. This ensures clients enjoy consistent and reliable around-the-clock access to qualified technical help and proactive system monitoring when issues arise outside regular business hours. This approach reinforces Daisy’s commitment to best-in-class service and extends that experience across every hour of the day.
“As we scaled, it became clear that our call center was delivering real value to clients and to our branch owners,” says Hagan Kappler, co-founder and CEO of Daisy. “We also realized that demand was outpacing what we could reasonably build on our own in the short term. We chose to partner with Parasol to scale faster in a manner consistent with the experience that defines Daisy.”
The expanded relationship enables Daisy to provide consistent coverage during evenings, weekends, and periods of high call volume, ensuring clients continue to receive timely, knowledgeable support. Together, Daisy and Parasol will continue developing new ways to help enhance ongoing customer experiences as technology and service expectations evolve.
For more information, visit daisyco.com and parasol.com.
