News
Sight & Sound Systems Finds Success With New Customer Service Subscription Program
The Snap One Partner signs up 30 customers in two months with its new OvrC-based customer service subscription.
Customer Service
Features
Shining Those Forks
Although about a restaurant, 'The Bear' celebrates the same qualities that custom installation pros exhibit.
Blogs
Unhappy Clients and Their ‘Jump to Conclusions’ Mats
What to do when a longstanding customer accuses you of price gouging.
Blogs
Experience Is the Best Teacher
How you handle mistakes from rookies can have a big impact on their development.
News
Chrisanne Rhodes Joins Trinnov Audio as Customer Support Manager, Americas
The newly created role is responsible for establishing and maintaining client relationships and maintaining a high level of customer service.
Blogs
Beware the ‘Group Ask’
Group-ask emails are typically harbingers of screwups and disappointment. Here are some tips for eliminating them.
Blogs
Pick a Customer Issue and Follow It Down the Rabbit Hole
Staying in the client services game by hunting for customer issues instead of reacting to them.
News
Brad Camp Joins OneVision Resources
Camp named as director of business development for the company.
Blogs
Ladies and Gentlemen Serving Ladies and Gentlemen
Rebooting the plan to infuse lateral service into our business.
News
Snap One Acquires Parasol
The acquisition builds on Snap One’s strategic investment in Parasol last year.
Blogs
They Ask You Answer: Why Doesn’t Livewire Offer Free Estimates?
The reasoning behind charging prospective clients for sales consultations.
News
Access Networks Partners with Parasol
Provides Custom Core customers with proactive 24/7/365 remote monitoring.
Features
My Dream Digital Signage Solution
The right digital display software can show your creativity to clients from the moment they walk into your shop.
Blogs
Have You Called Your Own Company Lately?
The customer experience from first phone contact can have a big influence on your sales — both good and bad.
Blogs
Stabbing Each Other Offscreen
Do your customer-facing employees know the value of presenting a unified front?
Back to Business
Stepping Up Your Service
White-glove treatment requires dedicated staff and clear-cut processes — is it right for your business?
Blogs
Are You Leaving Customers With A Bad Taste In Their Mouths?
When things go wrong — even if it is out of our control — it is up to us to make them right.
Blogs
Is the Middle Market Doomed?
Rising equipment prices make it harder to serve mid-market clients.
News
Jetbuilt to Debut Service Platform at InfoComm 2022
New module integrates with Jetbuilt’s existing asset tracking and gives dealers key service information — including warranty details and date of installation — on...
News
OneVision Updates ProVision Ticketing App
The release boasts new features, a streamlined user interface, and improved overall performance.
Blogs
Stop Offering Annual Support!
Please go through any of your RMR programs and delete the words “annual renewal” out of your documentation.
Blogs
A Tale of Two Warranties
Service after the sale can make all the difference in deciding which businesses to support.
Features
What’s So Smart About Smart Homes?
A look at what consumers expect from their smart homes and how custom installers can expand their views.
Blogs
Are You Employee-Centric or Customer-Centric?
Looking for the sweet spot between client obligations and employee morale.
Blogs
Being as Good as the Jet Ski Guy
Let’s make our onboarding process at least as good — and as easy — as the watersports industry.
News
Parasol Launches ‘Parasol Anywhere’ Uber-style Platform
Enables its dealer community to leverage excess labor capacity to solve customer issues.
Blogs
The Installer Will See You Now…
How to make your customers fill out forms — and love you for it.
Blogs
Why Your Clients Hate Fine Print and Surprises
You may prove to customers you are right, but still lose their business.
Blogs
The Nutsedge Effect
Do the people answering the phones at your company know the biz, or are they just taking messages for callbacks?
News
SnapAV Invests in Parasol
Building on its acquisition of Access Networks, the new investment extends the company’s ability to help Partners build CI solutions on robust, reliable networks.
Blogs
What to Say When Asked, “Is This Your Best Price?”
The right answer can raise your profitability and increase customer confidence.
Blogs
Gilding the Corners
Buc-ee’s stores reminds us that first impressions can make all the difference in the world.
Blogs
4 Key Stress Reducers
Do not let the stress and constant interruptions of our industry overwhelm you.
Blogs
Stop Arguing with Your Customers
Don’t let tribalism put a wedge between you and your clients.
Blogs
If You’re Not Offering Remote Monitoring, Start Now
Truck rolls are an opportunity cost. Homeowners will pay to make sure their technology works 24/7, adding immeasurable value to your business.
Blogs
Case Study: OneVision’s “Service in a Box”
Tied to the phone handling client calls, Mills Technologies disconnects from after-hours headaches and inefficiencies by implementing OneVision’s service platform.