Features
Forget Me Nots
Wouldn’t you feel better knowing that every job you completed and customer interaction was stored deep in your DNA and able to be accessed...
Customer Service
Blogs
Who’s In Charge of Curiosity?
How to encourage out-of-the-box solutions to your company’s challenges.
Blogs
Identifying and Serving VIP Clients
How to make sure your most supportive clients “feel the love.”
Blogs
Job Gone Sideways? Send Daily Recaps For the Win
How to rectify botched communications on a job.
Back to Business
Getting Past the Fear of Selling Service Plans
Worried about how your clients might react to the introduction of premium support plans? Don’t be.
News
OneVision Launches Custom Membership Features
Gives integrators the ability to fine-tune the service plans offered through the company’s subscription management engine.
Blogs
You Don’t Get Fired. You Just Don’t Get Asked to Do The Next Thing…
Those clients you haven’t heard from might be busy — or maybe they are working with other integrators.
News
Jetbuilt Debuts Jetbot AI-Driven Service Desk at CEDIA Expo 2024
Designed to simplify device troubleshooting for end users and significantly reduce service calls.
News
OneVision Resources Partners with HTSA
All HTSA members now have access to OneVision’s white-label, 24/7 remote support and turnkey recurring revenue solutions.
News
URC Launches Virtual Assistant for Consumers
New AI tool complements URC’s Virtual Assistant on its Dealer Portal.
Features
Better Than Guessing
Eight rules of thumb in addressing the most common topics covered in a home theater meeting.
Blogs
Focusing On Helping Others For the Win
Putting the spotlight on clients, employees, and even vendors leads to a more robust business.
Features
Helping Clients to Visualize
Here are some new ways to present to architects and interior designers that might move the needle in your favor.
News
OneVision Releases Dedicated On-Call Management Solution
Improves the experience for on-call technicians and ensures clients always have access to the help they need.
Features
Recurring Revenue Gets Real
2024 will be the year RMR gains significant traction in the channel.
Features
RMR: In or Out?
Snap One's recent customer service options generated some interesting industry discussions.
News
OneVision and VITAL Announce Partnership
The collaboration unlocks special offers for shared customers.
News
Big Dog Power Products to Work with OneVision Resources
OneVision dealers can now include any Big Dog power management device into their systems.
Features
Protecting the Spec
If prospects aren’t saying yes to what your firm is suggesting, consider changing the structure of the conversation.
News
OneVision Resources Partners with ProSource
ProSource members will now have enhanced access to OneVision’s lineup of service solutions.
Automation
Snap One Launches SaaS for Control4; Adds New Service Options
Control4 Connect and Control4 Assist create new recurring revenue opportunities for dealers.
Sponsored
Creating a Grander and More Immersive Entertainment Experience for Your Customer
Sony Electronics' product technology manager of Home Entertainment and Sound, Robert Brennan, discusses buying trends and how CI's can leverage consumers' desire for an...
Blogs
Avoiding Change Order Black Holes
Handling those ‘it-will-only-take-a-minute’ requests as they come up.
Blogs
Talk Less…Listen More
A valuable note for salespeople, manufacturer reps, and everyone else in the CI industry.
Blogs
It’s Not Your First Time, But It’s Their First Time
Being mindful that everything that we call routine is novel for our clients.
News
Sight & Sound Systems Finds Success With New Customer Service Subscription Program
The Snap One Partner signs up 30 customers in two months with its new OvrC-based customer service subscription.
Features
Shining Those Forks
Although about a restaurant, 'The Bear' celebrates the same qualities that custom installation pros exhibit.
Blogs
Unhappy Clients and Their ‘Jump to Conclusions’ Mats
What to do when a longstanding customer accuses you of price gouging.
Blogs
Experience Is the Best Teacher
How you handle mistakes from rookies can have a big impact on their development.
News
Chrisanne Rhodes Joins Trinnov Audio as Customer Support Manager, Americas
The newly created role is responsible for establishing and maintaining client relationships and maintaining a high level of customer service.
Blogs
Beware the ‘Group Ask’
Group-ask emails are typically harbingers of screwups and disappointment. Here are some tips for eliminating them.
Blogs
Pick a Customer Issue and Follow It Down the Rabbit Hole
Staying in the client services game by hunting for customer issues instead of reacting to them.
News
Brad Camp Joins OneVision Resources
Camp named as director of business development for the company.
Blogs
Ladies and Gentlemen Serving Ladies and Gentlemen
Rebooting the plan to infuse lateral service into our business.
News
Snap One Acquires Parasol
The acquisition builds on Snap One’s strategic investment in Parasol last year.
Blogs
They Ask You Answer: Why Doesn’t Livewire Offer Free Estimates?
The reasoning behind charging prospective clients for sales consultations.
News
Access Networks Partners with Parasol
Provides Custom Core customers with proactive 24/7/365 remote monitoring.