Blogs
What I Learned from Canadian TV
Show catches service professionals taking advantage of customers.
Customer Service
Blogs
Stop Ghosting Your Customers
Why having no news to report is a worthy — and important — part of client communication.
News
Access Networks Introduces New Client Services Department and Domain Name
Access Networks’ Client Services Department was created to simplify the sales and design process for dealers.
Blogs
What Can We Learn from the Sonos Upgrade Debacle?
A cautionary tale in better communications with your customers.
Blogs
5 Ways to Be the Client’s Favorite Trade on the Job
How to outshine the other contractors on a project.
Home Theater
Private Cinema Beauty, More Than Skin Deep
Addressing the issues that popular thinking brings to high-end home theaters.
Blogs
What I Learned from Being Hounded to Death by Car Salesmen
Finding that fine line between perseverance and annoyance.
Blogs
They Ask You Answer: “Are your cameras hackable?”
How do you proactively address customer pain points?
From the Field
AVaaS: Selling Solutions as a Service
AVaaS is coming on strong in the commercial world — can resi be far behind?
Blogs
Making The Case For Memberships
Take a cue from Costco and move from transactional “wow” to relationship “wow.”
Blogs
Having the Tough Conversations
How do you make customers realize the value and necessity of subscribing to your service plans?
Blogs
What I Learned From Running Out Of Gas
Does your business react to customer problems better than Mercedes does? Probably.
From the Editor
Touchy Subject
For anybody growing up in the pre-cloud era, the physical interaction with our content was just as important as the viewing or listening to...
Blogs
Should You Add Live Chat?
Spoiler alert. The answer is “yes.” Read on if you’d like to know more about what drove our decision to implement live chat on...
Blogs
The Nightmare Referral and How to Handle It
When dealing with difficult clients, how can you free yourself without harming your reputation?
News
MSE Audio Enhances Sales and Support Staff
Promotes Sipe to VP of U.S. sales, Watson to customer relations manager.
Features
Best Buy and the Client Experience
Surprising lessons from an unlikely source about the power of long-term vision.
Blogs
Two Service Plan Strategies
The right plan can make your company money and create a better work-life balance.
Blogs
Do Your Customers Know What’s Next?
Set proper expectations right from the start of a job to improve the client’s experience.
Features
Are Your Customers Successful?
How you can leverage the popular discipline of customer success to create happier clients and a healthier bottom line.
Blogs
Dipping Your Toe Into The Service Plan Waters
A clever way to begin offering service plans taken from two areas of everyday life.
Blogs
Why We Are Calling it Quits to Retail
Why we have decided to close our retail doors and go appointment-only.
News
Inter Technologies Expands Service Offerings
Enhances Customer Support with Preventative Maintenance and Post-Warranty Support
Technology
Axius: Customer Support Platform for the Smart Home
Axius is a full-service customer support platform for the smart home that provides management, maintenance, and ongoing monitoring, remotely, for any connected device on...
Blogs
A Better Way to Measure Service Success
Break Your Process into These Three Phases to Achieve More Meaningful Results
News
Luxul Introduces Customer Assurance Program
New Initiative Provides Dealers With Certified Network Designs Backed by Guaranteed Performance
Blogs
Want to Get Ahead? Just Be More Helpful
Have you ever considered what makes some people a pleasure to work with, while others feel like a chore? There are the obvious factors...
Industry Calendar
OneVision Resources Brings the Industry Together for Dedicated Service Conference
OneVision Resources is launching 1NSIGHT Summit, the custom integration industry’s first conference dedicated exclusively to solving the service challenge. May 28-30, 2019, attendees will...
Blogs
Want to Provide Great Service? Start by Making Promises You Can Keep
What lessons from internet hosting company Rackspace can you apply in your own businesses to achieve a similar level of service excellence?
News
Samsung Embraces CI Channel with 5-Star Program
Underscoring its commitment to custom installers, Samsung Electronics America is introducing its 5-Star Solutions program, featuring a new CI-dedicated web portal, expanded control partnerships,...
News
Clare Controls Launches Direct-to-Customer Hotline
Clare Controls has created a direct-to-customer support hotline dedicated to consumers for Tier 1 support-related questions.
Back to Business
Forward-Facing Customer Service
Admit that you’re in the service business. Understand service is not the transactional side of your business, but the manner in which you conduct...