OneVision and VITAL Announce Partnership
The collaboration unlocks special offers for shared customers.
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The collaboration unlocks special offers for shared customers.
OneVision dealers can now include any Big Dog power management device into their systems.
If prospects aren’t saying yes to what your firm is suggesting, consider changing the structure of the conversation.
ProSource members will now have enhanced access to OneVision’s lineup of service solutions.
Control4 Connect and Control4 Assist create new recurring revenue opportunities for dealers.
Sony Electronics' product technology manager of Home Entertainment and Sound, Robert Brennan, discusses buying trends and how CI's can leverage consumers' desire for an...
Handling those ‘it-will-only-take-a-minute’ requests as they come up.
A valuable note for salespeople, manufacturer reps, and everyone else in the CI industry.
Being mindful that everything that we call routine is novel for our clients.
The Snap One Partner signs up 30 customers in two months with its new OvrC-based customer service subscription.
Although about a restaurant, 'The Bear' celebrates the same qualities that custom installation pros exhibit.
What to do when a longstanding customer accuses you of price gouging.
How you handle mistakes from rookies can have a big impact on their development.
The newly created role is responsible for establishing and maintaining client relationships and maintaining a high level of customer service.
Group-ask emails are typically harbingers of screwups and disappointment. Here are some tips for eliminating them.
Staying in the client services game by hunting for customer issues instead of reacting to them.
Camp named as director of business development for the company.
Rebooting the plan to infuse lateral service into our business.
The acquisition builds on Snap One’s strategic investment in Parasol last year.
The reasoning behind charging prospective clients for sales consultations.
Provides Custom Core customers with proactive 24/7/365 remote monitoring.
The right digital display software can show your creativity to clients from the moment they walk into your shop.
The customer experience from first phone contact can have a big influence on your sales — both good and bad.
Do your customer-facing employees know the value of presenting a unified front?
White-glove treatment requires dedicated staff and clear-cut processes — is it right for your business?
When things go wrong — even if it is out of our control — it is up to us to make them right.
Rising equipment prices make it harder to serve mid-market clients.
New module integrates with Jetbuilt’s existing asset tracking and gives dealers key service information — including warranty details and date of installation — on...
The release boasts new features, a streamlined user interface, and improved overall performance.
Please go through any of your RMR programs and delete the words “annual renewal” out of your documentation.
Service after the sale can make all the difference in deciding which businesses to support.
A look at what consumers expect from their smart homes and how custom installers can expand their views.
Looking for the sweet spot between client obligations and employee morale.
Let’s make our onboarding process at least as good — and as easy — as the watersports industry.
Enables its dealer community to leverage excess labor capacity to solve customer issues.