Home network performance has never been more important and Access Networks continues to evolve its suite of products with the launch of Parasol’s direct-to-customer support now bundled inside its advanced Custom Core networking system. Parasol’s technology, which runs on Snap One’s OvrC platform, enables integrators to offer their customers much-needed 24/7/365 support and service.
Through the new partnership, customers benefit from an exceptional Wi-Fi experience and comprehensive support of their entire connected home, while systems integrators gain deep insights into the network; proactively troubleshooting with up to 90 percent fewer truck rolls, reducing demands on precious manpower, and creating new streams of recurring revenue.
Parasol is the fastest-growing remote support company in the United States, powering more than 500 home technology companies worldwide. Issues are solved in one interaction 70 percent of the time and agents are available 24/7/365 via phone, email, chat, or text.
“Parasol changes the game for the end-user experience, considerably,” says Bryce Nordstrand, vice president of managed services at Snap One. “It is a powerful and efficient way to provide end-users direct access to extremely knowledgeable networking technicians. They get the priceless peace of mind that their home networks are fully monitored 24/7 and common issues that can immobilize a network are resolved quickly before they escalate into bigger problems. Systems integrators benefit, too. Less downtime of their installed networks and resolution without a truck roll streamlines workflow and keeps customers happy while enabling them to focus on other important aspects of their business.”
“Parasol is excited to partner with Access Networks,” adds Ted Bremekamp, Parasol director of operations. “We’ve worked with them informally for years, so the chance to formalize the relationship between our two companies means that integrators and homeowners alike are the true winners with our ability to be more proactive.”
For more information, visit www.accessnetworks.com and www.getparasol.com.
