Jetbuilt has announced the addition of a new Service module. Service integrates with Jetbuilt’s existing asset tracking by giving the end user the ability to scan a QR code on the back of an item that is malfunctioning, creating a service case with a flag to contact the client for additional details and schedule service. Already stored within the very asset that the client is reporting is warranty information, date of installation, IP address, login details, and a host of other essential information to help the tech resolve the service case.
Whether a case is submitted from an end user or through the front office, details about the project can be accessed, including if a support package is attached, if the project is under initial warranty, and what related equipment is part of that original installation.
Service will be unveiled at InfoComm Las Vegas, June 8-10, where Jetbuilt is exhibiting at booth N663.
For more information, visit Jetbuilt.com.