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We, as an industry, need to let our clients know that technology is less than perfect, but what we can provide is the priceless...

I just finished reading Henry Clifford’s blog, “Do Your Clients Get Your Mobile Number?” He used the initials CRM throughout, and I’ll admit to...

We can all identify with the pain of having a client text us after hours. Most of us don't have the sophistication to quickly...

As the industry-wide dialogue surrounding service-based pricing strategies continues to gain momentum, it’s become more important than ever that we are all speaking the...

Referrals are the lifeblood of our business. Whether they are from industry partners or happy clients, it is the source of close to 100...

You can click to buy, you can visit a big box retailer, or you can visit a specialist. Obviously, as specialists, we would prefer...

I’ve been doing a lot of reading about how companies in general can improve their overall customer experience. The gist is simple: if we...

We all know that we need to be intimately familiar with the electronics that we install before we install them in a client’s home....

Even though soundbars are no longer a new product category, it has taken me a little while to find my flow when it came...

We recently added several lines of business and are focusing our efforts on marketing them to existing clients. It’s much easier to farm an existing...

Not a day goes by that a dealer doesn’t ask what networking hardware I’d recommend. Here are 10 questions (in no particular order) to...

Success with RMR requires great service. Here are the five tools you’ll need to get started.

It’s easy to overlook the simple solutions when troubleshooting. Which is why a colleague and I developed a prioritized checklist for use in the...

In more than a decade of working in this business, I’ve found that that there is no one-size-fits-all strategy for project management. What I have...

Recently I've been trying out services with a magical business model. They don't have the cheapest product, and it's not available at Walmart or...

Recently, more and more tech pros are blending low-margin solutions like Sonos Connect into their offerings. Bob MacDonald has long recognized the opportunities presented...

The Ultra HD Blu-ray copy of Billy Lynn's Long Halftime Walk is sourced from full 4K material and runs at 60 fps, representing the...

My builder cheerfully informed me that he’d been referring our competitor into the jobs where he felt his clients wanted “just the basics.” He...

It’s that time of year again when I have to buy a new laptop. That may sound like an exaggeration, but I feel like...

With all that is going on in the world, with all the strife and in-fighting filling the news and airwaves, sometimes we just need...

ISE can be a bit of paradox for home technology professionals. Many of the stories we see surface out of Amsterdam are retreads of...

So here is the thing: if you have been in this industry for a while, you've heard of the “Crestron Kool-Aid.” Maybe, you too...

Our best work comes when we wow our clients and do much more than the bare minimum. There are two main, very rational, reasons to...

There are a couple of things that make the Ultra HD Jason Bourne release noteworthy. First, this disc is full-blown, real-deal 4K, having been...

We’ve begun offering all new clients proactive and reactive support plans. Why is it so important to offer both options to all customers? Look...

When it comes to professional loyalty, I will support our manufacturing partners ’til the cows come home. For us to change product lines is...

Paralysis by analysis is one of your biggest enemies if you’re just getting started with service plans. Hoping to make these plans as valuable...

If you queried a random sampling of people, my guess is that most of them would say they were generally honest and law-abiding. Likely...

“Why monitor a problem if you don’t fix it?” asks the narrator. It’s a good question, and one that should stay top of...

Last week I brought my 10-year-old daughter to the largest mall in our area. Like most malls, JCPenney, Macy’s, and Lord & Taylor anchor...

Large projects seem to be the whales that most companies aspire to land. Here are the reasons I came up with for why they...

This is the second pairing between director Peter Berg and actor Mark Wahlberg, a team that is carving out quite a niche by focusing...

My road to $100,000 of RMR as an integrator was riddled with potholes, and I think I hit every single one, including my decision...

Sometimes we do things how we always have, even if we know that there is an easier way. When Crestron first introduced the Pyng...

With 2.5 million square feet of show floor space, there is just too much eye-candy at the International Consumer Electronics Show to cover everything...

Losing a key employee is never fun and made worse when they leave things undone and don’t cross the finish line. We decided to...

To be honest, this year’s CES was stressful in a way that the other 10-plus shows that I’ve attended haven’t been. Perhaps there were...

If you have never been to CES, it truly is an event like no other. However, technology at the show seems to get caught...

A friend of mine was recently job-hunting, and was disappointed when he had a great interview with a company, but then they went radio-silent. My...

Our industry is facing a serious challenge. It comes in the form of a deep-seated belief on the part of our clients that we...

We service luxury clients in the NYC Metro area and take great pride in the work we do, the level of service that we...