Three Ways to Respond to a Client When You Screw Up
When Your Company Makes a Mistake, You Get a Chance to Show the Client What You’re Really Made of
The Checklist I Use When Taking Over Another Integrator’s Project
These Clients Were Once Served by Integrators Who Have Moved Out of the Area, Have Left the Residential Space, or Have Gone Out of...
Want to Provide Great Service? Start by Making Promises You Can Keep
What lessons from internet hosting company Rackspace can you apply in your own businesses to achieve a similar level of service excellence?