Unhappy Clients and Their ‘Jump to Conclusions’ Mats
What to do when a longstanding customer accuses you of price gouging.
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What to do when a longstanding customer accuses you of price gouging.
Knowing and understanding the needs of your client is a vital part of the sales process.
When Your Company Makes a Mistake, You Get a Chance to Show the Client What You’re Really Made of
Research Shows That Saying ‘Sorry’ Can Make it Worse. Spend Your Energy Finding Creative Solutions Instead
These Clients Were Once Served by Integrators Who Have Moved Out of the Area, Have Left the Residential Space, or Have Gone Out of...
Moving Beyond the Break-Fix Service Model to RMR-Focused Maintenance Plans
What lessons from internet hosting company Rackspace can you apply in your own businesses to achieve a similar level of service excellence?