Client Care
Blogs
Three Ways to Respond to a Client When You Screw Up
When Your Company Makes a Mistake, You Get a Chance to Show the Client What You’re Really Made of
Blogs
Frustrated Clients Want Options. Not Apologies.
Research Shows That Saying ‘Sorry’ Can Make it Worse. Spend Your Energy Finding Creative Solutions Instead
Blogs
The Checklist I Use When Taking Over Another Integrator’s Project
These Clients Were Once Served by Integrators Who Have Moved Out of the Area, Have Left the Residential Space, or Have Gone Out of...
Management
Maintaining Customer Joy Through Service Plans
Moving Beyond the Break-Fix Service Model to RMR-Focused Maintenance Plans
Blogs
Want to Provide Great Service? Start by Making Promises You Can Keep
What lessons from internet hosting company Rackspace can you apply in your own businesses to achieve a similar level of service excellence?