Blogs
Unhappy Clients and Their ‘Jump to Conclusions’ Mats
What to do when a longstanding customer accuses you of price gouging.
Client Care
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What Job Are You Really Being Hired to Do?
Knowing and understanding the needs of your client is a vital part of the sales process.
Blogs
Three Ways to Respond to a Client When You Screw Up
When Your Company Makes a Mistake, You Get a Chance to Show the Client What You’re Really Made of
Blogs
Frustrated Clients Want Options. Not Apologies.
Research Shows That Saying ‘Sorry’ Can Make it Worse. Spend Your Energy Finding Creative Solutions Instead
Blogs
The Checklist I Use When Taking Over Another Integrator’s Project
These Clients Were Once Served by Integrators Who Have Moved Out of the Area, Have Left the Residential Space, or Have Gone Out of...
Features
Maintaining Customer Joy Through Service Plans
Moving Beyond the Break-Fix Service Model to RMR-Focused Maintenance Plans
Blogs
Want to Provide Great Service? Start by Making Promises You Can Keep
What lessons from internet hosting company Rackspace can you apply in your own businesses to achieve a similar level of service excellence?
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