On Controls Adds Resources, Training for AV Integrators
July 16, 2014
New resources are available for AV integrators looking to use On Controls
' cloud-based smart home and commercial control solutions for professional installers. The company launched a new website, updated their mobile apps for Apple and Android, introduced an online training resource, and enhanced technical support services.
“Providing these critical tools to our growing network of integrators is paramount to the success of the On Controls brand,” stated company CEO Itai Ben-Gal. “Our objective is to offer customizable control and automation products and services designed specifically for the CI channel, able to accommodate any installation regardless of size, scope, or budget. On Controls dealers can deliver the intuitive and reliable connected home functionality their customers desire while maximizing current and recurring profit opportunities."
The new On Controls site features an improved user experience to support the evolution and rapid growth of the company. New features include a dealer locator to help consumers identify and contact a nearby integrator and a refreshed dealer portal that will point integrators to critical support and training resources including the company’s most comprehensive learning tool, On Controls University.
On Controls University removes all mystery from the concept of a cloud-based control and automation technology, enabling sales and installation professionals to go through a series of online courses at a pace that best suits their rigorous schedule. Required for authorized On Controls dealers, these training resources cover all critical aspects of the On Controls platform encapsulated neatly in 13 concise, instructive videos. On Controls University has been designed with great care to teach in an engaging manner, guiding integrator teams through sales information, setup and use of the account/customer management tool, and system programming in our On Controls builder software. The online training concludes with an opportunity for integrators to test their skills by building a program that controls a “live” system running within the On Controls lab in Detroit.
Recent new app updates for both iOS and Android focus on usability for automation modules, enhancements for improved stability and better overall performance. Also new is an IP tracking feature that enables the system to locate devices on the network even after a power outage or reboot for reliable deployment and trouble-free operation. Apps on both platforms now support Nest control, as well as a host of other new features and improvements.
On Control’s Technical Support Representatives (TSR’s), accessible by phone and/or email, are trained industry professionals on the leading edge regarding industry trends and the integration challenges that installers confront in the field. Additionally, On Controls now offers a Concierge Service so that integrators can have a support team member, armed with detailed data about a specific residential or commercial installation, standing by at an appointed date and time. This onsite support improves efficiency, bolsters confidence for the integrator and has already proven to be an invaluable brand differentiator for both new and current On Controls dealers.