Blogs
Rapid Improvement Plan: Eliminating Rework
An update on Livewire’s quest to reduce waste at the company.
Henry Clifford
Blogs
What Can We Learn from the Sonos Upgrade Debacle?
A cautionary tale in better communications with your customers.
Blogs
What I Learned from Being Hounded to Death by Car Salesmen
Finding that fine line between perseverance and annoyance.
Blogs
They Ask You Answer: “Are your cameras hackable?”
How do you proactively address customer pain points?
From the Field
AVaaS: Selling Solutions as a Service
AVaaS is coming on strong in the commercial world — can resi be far behind?
Blogs
Control4 Neeo Remote: You’re Sitting On A Gold Mine
How to turn Control4’s new remote into big business for your company.
Blogs
Are You Answering Customer Questions?
Using content marketing to respond to “The Big 5” client queries.
Blogs
Profiting From The Backlash
Turning bad technology experiences into positive customer engagements.
Blogs
Helping Parents Manage Technology
How you can further establish yourself as a trusted advisor for your clients.
Blogs
Making The Case For Memberships
Take a cue from Costco and move from transactional “wow” to relationship “wow.”
Blogs
Review: WattBox 150 Series IP Power Controller
Bringing OvrC power control into rooms we couldn’t reach before.
From the Field
Making Sense of Control
Although designed for simplicity, the number of control options available is enough to complicate the project and confuse the client. Here are some ways...
Blogs
What I Learned From Running Out Of Gas
Does your business react to customer problems better than Mercedes does? Probably.
Blogs
Sharpening Your Edges: What I Learned From Walking The Aisles of Best Buy
Why we should revel in our non-retail, lack of choice, prescriptive environment.
Blogs
Should You Add Live Chat?
Spoiler alert. The answer is “yes.” Read on if you’d like to know more about what drove our decision to implement live chat on...
Behind the Business
Here Come The Smart Appliances
They will soon be arriving to a home network near you — and here’s why you should care.
Blogs
Becoming Parts and Smarts
Knowing when to outsource the non-profitable parts of your business.
Blogs
Making Hay From Control4’s Price Increase
The tariff-related price hikes are coming, and now is the time to prepare your business.
Blogs
Going Old School to Rack Up Reviews
Asking customers for reviews proves to be more effective than solely using automated email invites.
Blogs
Do Our Customers Care About Privacy?
A growing segment of customers are looking to prioritize privacy — are you ready?
Blogs
Rapid Improvement Plan: Completing Jobs Under Hours Sold
Inspiring your team to beat the clock and share in the benefits.
Blogs
O Voice Remote, Voice Remote, Wherefore Art Thou Voice Remote?
What are you doing about voice remote friction in your business?
Blogs
Scripting Your Way To Victory
Let your team not only the results you expect, but how to get there.
Blogs
New Sonos Offer Might Rub Dealers the Wrong Way
Company offers a discount that is easier to get without going through the dealer.
Blogs
Training Your People So They Can Leave
Provide the right training for all types of employees — not just the stars.
In the Field
Supercharge Revenue By Increasing Your Average Sale
How to increase sales from clients you already have.
Blogs
Allowing Pets in the Workplace
Here’s what happened when we instituted an office pet policy at Livewire.
Blogs
Rapid Improvement Plan: Doing The Job Right The First Time
Trying to reduce the amount of “go back” trips in 2019.
Blogs
Do Your Customers Know What’s Next?
Set proper expectations right from the start of a job to improve the client’s experience.
Blogs
Fixing Lousy Proposals By Putting The Customer First
Why I’m committing to refining our customer-facing proposal materials in 2019.
Blogs
729 Days Inside The CEDIA Board
An insider’s view the association’s goals and its plans to meet them.
Blogs
Planning for 2019 — Start Here
Now is the time to start your strategic planning for next year.
Blogs
Hands On With The Qolsys IQ Panel 2 Plus
Another step closer to the convergence of security and home automation.
Blogs
Rapid Improvement Plan
Stop wasted trips to the Home Depot and Lowe's, and other types of "Ownership Thinking."
Blogs
Predicting The Year Ahead After CEDIA 2018
A look at the trends that will move the industry forward into 2019.
Blogs
How to Make the Most of CEDIA 2018
Tips and tricks for maximizing your time in San Diego next week.
Blogs
Hands On With Alarm.com’s 8-Channel Stream Video Recorder with HDMI Output
This small appliance plugs into your local area network and records eight channels worth of HD video to its own hard drive.
Blogs
Hands On with Rachio 3 + Wireless Flow Meter
A review of the Rachio 3 irrigation controller and intelligent water flow sensor.
Blogs
Hands On With AirPlay 2 and Sonos
AirPlay 2 is now available, and it will change how your clients interact with their Sonos devices.
Blogs
When Zero Equals More
No interest if paid in full in 12 months, monthly minimum payments required.