The Luxul Customer Assurance Program (CAP) provides Luxul dealers with certified wired and wireless network designs for residential and commercial applications—complete with tech support—that are guaranteed to meet their customers’ reliability and performance requirements relating to Wi-Fi.
Luxul says that its new program is based on the understanding that there is a new standard for network dependability, and that standard is only going to get higher. Today’s integrators are faced with the challenge of installing systems that are expected to work quickly and reliably 100 percent of the time. What end users don’t always realize, however, is that there’s a strong network running behind their system for connectivity purposes, and that the quality of the install can make or break a network.
Luxul’s Customer Assurance Program is designed to help ease this responsibility for integrators.
“Honestly, I can’t wait to roll this out to our dealers,” said Jason Brown, director of sales, Aim High Audio Distributing. “AV dealers have no shortage of manufacturers that are willing to help them lay out a system, design a video wall, or place a subwoofer, but the one thing all of those systems are going to ride on is a shoddy network. By and large, they are scared to admit what they don’t know, and this could be the catalyst to change all of that.”
To participate in the Customer Assurance Program, Luxul dealers register their projects at www.luxul.com/assurance, where they provide project details and requirements. Based on this input, Luxul engineers will deliver a complete custom network design, including both required and optional equipment along with educational pages meant to make end users aware of things like the importance of a solid network, what remote management and internet content management are and their importance, as well as what interference is and how it can be accounted for in a proper design. Dealers simply install the network based on the design, and complete it with a remote management platform like Domotz.
“With the ubiquitous nature of our connected world, our dealers’ customers rely on, and expect, reliable networks,” said Mike Grubb, vice president of marketing at Luxul. “Meeting this demand starts with the right design that specifies the right equipment. The Luxul Customer Assurance Program saves dealers time by creating this design for them, while allowing them to offer their customers the peace of mind of a guaranteed investment, at no additional cost.”
Luxul’s advanced support team is available to dealers requiring assistance configuring their certified networks, while any product experiencing a failure will be promptly replaced. If the wired or wireless network doesn’t perform as expected, Luxul will provide any additional equipment to meet customers’ expectations at no additional cost.
“The foundation of every smart home or home entertainment system is a powerful and reliable network,” said Matt Montgomery, co-founder of Tym Smart Homes & Home Theaters. “With Luxul’s Customer Assurance Program, that foundation is guaranteed to be rock solid. Really, there’s nothing for our clients to worry about except deciding on a movie to watch.”