Parasol has launched what It calls “the custom installation industry’s first Uber-style platform,” Parasol Anywhere, enabling its dealer community to leverage excess labor capacity to solve customer issues across the United States and around the world.
Parasol Anywhere enables integrators not only to receive the benefits of Parasol’s 24/7 support solutions, but to give back by helping the dealer community solve customer issues.
“Parasol has been ‘By Integrators, For Integrators’ since day one,” says Ted Bremekamp, Parasol co-founder and director of operations. “By asking our dealer community to give and receive, we’re strengthening the ties that bind us all together, turning us all into participants vs. spectators. When we’re all invested like that, amazing ideas like Parasol Anywhere become possible.”
Dealers wishing to participate in Parasol Anywhere must first be authorized through its Parasol Certified Dealer program. Parasol Anywhere participants can then “clock in” via app or browser at their leisure from anywhere in the world, fairly compensated for their time by Parasol. Each solution is then rated by the end customer, ensuring the lion’s share of customer issues are routed to the best support agents. This model will ensure incredible scalability during peak demand times without the issues encountered by the traditional labor model where companies can find themselves hiring reactively, after it’s too late.
Current and interested Parasol dealers can learn more about Parasol Anywhere at getparasol.com.