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Paul Williams as Named Managing Director of Nice’s new Home Management Solutions Business Unit 

Tasked with guiding the company in building holistic home management experiences and shaping the trends of the future. 

Nice - Paul Williams
Paul Williams

Nice has appointed Paul Williams – currently chief product officer at Nice North America — as managing director of the new Home Management Solutions Business Unit, established to allow the company to oversee a worldwide approach to this sector to bridge the gap between technology, design, ease of use, and sustainability and to make the home an active, efficient, and safe system capable of taking care of the people who live there. In this role, Williams will join the global Nice Group Executive Team, reporting to Roberto Griffa, group CEO at Nice.

The Home Management Solutions Business Unit aims to provide a holistic home management experience where integration and connectivity are key to creating living spaces where everyone can feel protected and free. Since joining Nice North America in 2022, Williams has been invaluable in taking this step forward: he has supported the product teams in exceeding customer expectations and being at the forefront of the strategy to successfully merge all companies operating in the region under one brand.

“Strengthening our matrix structure with the new Home Management Solutions Business Unit is more than a strategic step — it is about anticipating the future,” says Griffa. “It gives us greater flexibility, sharper focus, and an enhanced ability to innovate. And it is leaders like Paul — with their vision for connected solutions and customer-centric ecosystems — who make me confident that all these factors are moving us towards the right direction.”

 “Taking on the leadership of the Home Management Solutions Business Unit is more than a new role for me; it is a chance to redefine how we interact with our homes and evolve our development culture,” says Williams. “My vision is for us to be highly focused on delivering holistic experiences for our users, crafting solutions rooted in powerful platforms and interconnected ecosystems. I genuinely believe that by creating complete solutions, we are not only meeting expectations but surpassing them, bringing unparalleled value and satisfaction to our customers.”

Prior to joining Nice, Williams spent nearly 15 years at Control4, where he held numerous senior leadership positions in the areas of operations, support, hospitality sales, and product R&D. After Control4, he joined GE Lighting, where he built a team that has created a do-it-yourself smart home ecosystem integrating dozens of products and a mobile app experience that is now used by millions of consumers.

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