Peace of Mind Technologies (POM) has introduced POMAdvantage, an expanded customer service and support program. Matt Tomao, POM’s newly appointed customer experience manager, will spearhead the POMAdvantage initiative that covers all the commercial and residential technology security, AV, and telecom/data integration solutions POM offers.
According to Jon Ecker, president of Peace of Mind Technologies, “POMAdvantage guarantees our customers will never have to worry about their system being down or receiving unexpected bills for system malfunctions. POMAdvantage offers companies and individuals the ‘peace of mind’ they need, which is the whole premise of our existence. We know system malfunctions can sometimes have serious consequences, such as a missed recording of a critical incident. POMAdvantage makes certain our customers’ technology solutions are working properly at all times. Additionally, our customers don’t have to worry about an unexpected expense in order to maintain or repair their system.”
Tomao will ensure all customers enrolled in POMAdvantage receive all of the unique benefits the program offers: unlimited free phone support; unlimited free on-site service visits by POM’s factory trained, certified technicians; no charge repair and replacement for all POM installed equipment; priority response and expedited support assistance; DVR loaner equipment; annual system check-up; extended customer training; and discounted product and system upgrades.