Tigerpaw Software held their Second Annual User Conference with more than 450 attendees and guests last week in Dallas, TX.
At the conference, Tigerpaw shared upcoming feature enhancement plans, introduced a new product called Co-Managed Direct, and revealed plans to launch both mobile and cloud solutions during second quarter of 2012.
Tigerpaw users who utilize subcontractors to co-manage client environments or that support clients whose staff handle tier one help desk needs can now track service orders and tasks within Tigerpaw without compromising sensitive information or system security. Co-managed technicians and subcontractors may now access and update service tickets through the Co-Managed Direct (CMDirect) web portal, which limits access to assigned service orders only. This new product enables businesses to track subcontractor ticket status and potentially attract larger clients who are not ready to fully replace internal staff with a managed services model.
Instead of simply creating a way to view the software on mobile devices, Tigerpaw developers are leveraging feedback from the Tigerpaw Customer Advisory Group (CAG) to identify what functionality is most critical while in the field, with the goal of creating a truly process-driven mobile solution with the field technician in mind.
“Our goal is to create a mobile application that supports how technicians actually use Tigerpaw in the field,” said Doug Sikora, director of software development for Tigerpaw. “We are looking to configure screen functionality and optimize the application in order to enable techs to easily complete their key tasks – best supporting the off-site, user experience.”
Tigerpaw has partnered with a key technology company to provide its fat-client experience in the cloud. Each client will be hosted on their own server, with no co-mingling of data with other Tigerpaw customers. Tigerpaw will be spending the next 90 days testing the solution in various controlled environments.
“With clients depending upon Tigerpaw’s robust functionality in all areas of their business, it was vital that we found a partner who could provide our incredibly rich user experience in the cloud,” said James Foxall, president of Tigerpaw. “Now that we have that partnership in place, we are moving towards a cloud solution that offers the quality that our users have come to expect from Tigerpaw.”
