URC has announced a major upgrade to its Virtual Assistant on the company’s website and Dealer Portal. This evolution combines the latest advances in artificial intelligence with URC’s proprietary knowledge base and installer workflows.
URC introduced the Virtual Assistant in 2024 as a 24/7 AI-powered tool to streamline access to technical information and support resources. Later that year, URC launched Phase 2, adding voice interaction that allowed dealers to query documentation hands-free while actively installing or troubleshooting systems.
The latest upgrade represents Phase 3 of URC’s AI roadmap. Powered by GPT-5, the Virtual Assistant now delivers clearer explanations, more natural dialog, and highly accurate troubleshooting. It is designed with a knowledge-first approach: URC’s internal technical documentation is always prioritized, with fallback to GPT-5 for broader context when necessary. For the first time, users can also upload screenshots, images, and documents, allowing for precise and visual troubleshooting of system errors, programming issues, or interface settings.
Key Benefits for Dealers and Users
- Smarter Answers – GPT-5 delivers more accurate, conversational, and technically reliable responses.
- Knowledge-First Routing – URC’s proprietary knowledge base remains the primary source of truth.
- Upload Support – Dealers and users can upload screenshots, photos, and files to assist with real-time troubleshooting.
- Voice Activation – Carries forward Phase 2 functionality, enabling hands-free support on-site.
- Faster Resolutions – Reduces support escalations and improves installer efficiency.
- Dealer-Centric Design – Anchored in Accelerator workflows, Unified Modules, and common programming steps used daily.
Dealers have responded positively as the number of engagements has increased continually. Dean, a long-time URC dealer, commented, “On a busy install, every minute counts. The Virtual Assistant gives me fast answers without having to stop, dig through manuals, or call tech support. I can ask a question while programming or troubleshooting, get the response right away, and keep working. It’s like having a tech expert on-site with me, 24/7.”
Additionally, Andreas Daglis of Integrity Sound shared the following: “When I’m programming a client’s home, I need information quickly. Time is money. That kind of immediate access means I resolve issues faster, stay efficient on the job, and deliver a better experience for the homeowner.”
The upgraded Virtual Assistant complements URC’s portfolio of advanced solutions, including the Total Control automation platform, Complete Control systems, and the growing library of Unified Modules for lighting, climate, locks, shades, and scenes. It also aligns with URC’s integration with major voice platforms such as Amazon Alexa, Google TV, and Comcast Xfinity.
For more information, visit www.urc-automation.com.
