ZeeVee is introducing a new family of onsite and remote installation services to provide enhanced support to integrators and end-users deploying its AVoIP and RF signal distribution products — especially for challenging projects.
The four programs — Onsite Day Installation, Onsite Hourly Installation, Remote Installation, and Remote Hourly Installation — are available immediately on a global basis and are designed to provide expert assistance in system setup while reducing the need for post-installation troubleshooting.
Details on the four programs include:
- Onsite Day Installation provides eight hours of support by a ZeeVee support engineer on one business day (between 9:00 AM and 5:00 PM local time) to assist in the configuration of a ZeeVee distribution system. The service does not include network configuration.
- Onsite Hourly Installation is available in one-hour time blocks for services provided after 5:00 PM local time or if additional time is required after an eight-hour time block associated with Onsite Day Installation.
- Remote Installation provides support in a four-hour time block (during one standard business day between 9:00 AM and 5:00 PM local time) from a dedicated ZeeVee support engineer to remotely assist with installation and configuration of ZeeVee products and excluding network configuration support.
- Remote Hourly Installation is available in one-hour time blocks for services provided after 5:00 PM local time or if additional time is required after a four hour time block associated with Remote Installation.
“ZeeVee enjoys a strong reputation for high-touch and customer-centric support and that is not changing,” says Joe Chordas, vice president, North American sales & corporate marketing. “However, there are some particularly complex and sophisticated installations, SDVoE and others, which require a more dedicated resource. This new group of onsite and remote support services will provide extreme value to our integration partners and end-users that require additional engineering and configuration support to enable their projects to be finished, trouble-free and in an efficient manner.”
For detailed information and pricing for the new onsite and remote installation support programs, contact your ZeeVee sales representative or visit https://www.zeevee.com/contact-sales/.
For more information, visit www.zeevee.com.
