One Firefly Launches Live Chat Service for Integrators - ResidentialSystems.com

One Firefly Launches Live Chat Service for Integrators

Lead Concierge Offers Improved Customer Service, Lead Generation
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One Firefly, LLC, a marketing agency that caters to custom integration and security professionals, has launched Lead Concierge, a personalized live chat service aimed at helping integrators engage with website visitors in a thoughtful, intelligent manner. The service is designed to aid technology integration professionals to capture the attention of visitors to their website, provide customers with instant answers to their questions, and increase conversions by engaging qualified leads.

“Utilizing this service should be an easy decision that quickly delivers a return on investment for our customers,” said Ron Callis Jr., One Firefly CEO, “Research clearly shows that communication via live chat is preferred by customers when compared to email, phone, or social interaction, and that visitors to websites are more likely to return to the site if live chat is being offered.” 

While live chat services are becoming more and more abundant, Lead Concierge is manned by experts in the custom integration and security industries. Lead Concierge is staffed by One Firefly USA-based personnel who operate on behalf of their customers via the custom branded chat window on a client’s website. The chat window will generally be placed in the lower-right corner of a client’s website and may remain passive or can actively pop-up after a predetermined time and invite the visitor to ask a question.

Interactions are recorded and leads and service requests are immediately delivered to the client’s respective points of contact for sales or service requests. The Lead Concierge service has been in a beta testing phase since July 2016 while One Firefly refined the service in preparation for launch.

Lead Concierge will be available for purchase starting September 13, 2016. The service will be sold on a first-come, first-served basis and will be limited to 100 clients for the duration of 2016. Once purchased, the chat feature will be deployed on a client’s website beginning October 1, 2016. Once the limit of 100 clients has been reached, One Firefly will continue to take orders for the chat service; however, deployment will not take place until January 2017.

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