News
Middle Atlantic Launches Updates to RackLink Cloud
Remote monitoring and management platform now available for NEXSYS UPSs and adds new functionality for Premium+ PDUs.
RMR
Back to Business
Getting Past the Fear of Selling Service Plans
Worried about how your clients might react to the introduction of premium support plans? Don’t be.
News
OneVision Launches Custom Membership Features
Gives integrators the ability to fine-tune the service plans offered through the company’s subscription management engine.
Security
SpecOp Secure Launches Cybersecurity Solutions for CI Market
Cyber Protect and Cyber Protect + deliver a comprehensive, multi-pronged approach to safeguarding clients’ digital lives.
News
OneVision Resources Partners with HTSA
All HTSA members now have access to OneVision’s white-label, 24/7 remote support and turnkey recurring revenue solutions.
News
OneVision Releases Dedicated On-Call Management Solution
Improves the experience for on-call technicians and ensures clients always have access to the help they need.
Features
Recurring Revenue Gets Real
2024 will be the year RMR gains significant traction in the channel.
Features
RMR: In or Out?
Snap One's recent customer service options generated some interesting industry discussions.
News
OneVision and VITAL Announce Partnership
The collaboration unlocks special offers for shared customers.
News
Bluesound Professional to Offer Xyte Device Cloud for Remote Monitoring
Starting in Spring 2024, integrators of Bluesound Professional products will be able to register with Xyte to enable remote monitoring and control of basic...
News
OneVision Resources Partners with ProSource
ProSource members will now have enhanced access to OneVision’s lineup of service solutions.
Automation
Snap One Launches SaaS for Control4; Adds New Service Options
Control4 Connect and Control4 Assist create new recurring revenue opportunities for dealers.
News
Snap One Acquires Parasol
The acquisition builds on Snap One’s strategic investment in Parasol last year.
Blogs
Stop Offering Annual Support!
Please go through any of your RMR programs and delete the words “annual renewal” out of your documentation.
News
Resimerical: RTI Partners With SoundMachine to Provide Integrators With RMR from Business Music Service
Solution enables RTI dealers to offer and monetize fully licensed music services in restaurants, bars, hotels, and other commercial applications.
News
OneVision Introduces Solution to Manage Service Operations
ProVision acts as a central hub for managing client-service relationships, marketing and selling premium service memberships.
News
OneVision Launches Its Sales Rep Program
Atlantic Integrated and Elite 3 Pro first to sign up as brand ambassadors for the OneVision platform.
Blogs
Case Study: OneVision’s “Service in a Box”
Tied to the phone handling client calls, Mills Technologies disconnects from after-hours headaches and inefficiencies by implementing OneVision’s service platform.
Blogs
Case Study: Service as a Differentiator
By partnering with OneVision Resources to run its customer service department, Smart Home Systems boosts its service revenue by 15 percent and out-delivers its...
Blogs
Case Study: Finding a Better, Scalable Service Solution
OneVision inspires Integration Controls to sell the “fast pass” to customer service.
Integration Guides
Integration Guide to Remote Management Services
The benefits of using remote management services — and how to pitch it to clients.
Blogs
Making The Case For Memberships
Take a cue from Costco and move from transactional “wow” to relationship “wow.”
Blogs
The Emergence of Smart Home Device Support
Although consumers have many service options to choose from, there is a space for robust technical support from custom installers.
News
Parasol and One Firefly Team on Web Tools
Designed to make live chat service and support easier to implement and serve.
Blogs
Two Service Plan Strategies
The right plan can make your company money and create a better work-life balance.
News
DISH Enhances Custom Integration Program
Unveils new revenue sharing incentive with integrators now eligible to earn recurring monthly revenue for every qualifying purchased DISH account.
Security
Research: 57% of Current U.S. Home Security Subscribers Have Interactive Services
Parks Associates research examines new product and service opportunities in residential security market.
News
OneVision Brings RMR to Rep Firms Through New Managed Services Program
By selling OneVision’s service platform to their dealers, rep companies can generate recurring monthly revenue of their own.
Blogs
Confidence: The Most Important Ingredient for RMR Success
How Boldly Presenting Your Premium Service Plans Will Win the Day and Put Your Competition on the Defensive
Blogs
Why Best Buy’s “Total Tech Support” Is Great News
The company’s paid 24/7 support offering sets a much-needed precedent for RMR service models in the connected home
Blogs
A Better Way to Measure Service Success
Break Your Process into These Three Phases to Achieve More Meaningful Results
Blogs
Our Systems Break… Lead With That
You and Your Client are Staring Future Pain Square in the Eyes and Planning Around It
Technology
ProSource Emphasizes RMR Service Options for Members With OneVision Resources and Parasol
The ProSource buying group has added OneVision Resources and Parasol as two new vendors that support members’ adoption of an RMR service provider business...
News
Three Integrators Form New 24/7 Remote Support Company
Eagle Sentry, Livewire, and ETC Create Parasol, an RMR Provider with SnapAVs OvrC Remote-Managed Services Platform at the Core
Blogs
OneVision Enhances Tier 1 Support, Plans Service Conference
OneVision Resources CEO Joseph Kolchinsky Sees His Company as More Than Just a Turnkey Service Provider to the Custom Integration Channel
News
Azione Unlimited Launches RMR Program
Azione Unlimited (AU) has introduced a Recurring Monthly Revenue (RMR) program for its members. A committee comprised of Azione members developed a turnkey set...
News
Integrator Improves Business With Ihiji
One integrator implemented Ihiji Invision platform to improve his business.
Blogs
RMR for Dummies
Do you have a Recurring Monthly Revenue (RMR) program (security system monitoring, service plan, etc.)? RMR as a buzzword is omnipresent in our channel...
Technology
Nortek Security & Control Unveils Linear ProControl Access Control
The Linear ProControl product portfolio now includes everything an organization needs for comprehensive security and access control, from one to 256 doors, including secure...