OneVision Resources is launching 1NSIGHT Summit, the custom integration industry’s first conference dedicated exclusively to solving the service challenge. In the spring of 2019, attendees will gather in Boston, MA, to collaborate and engage with other professionals, learning how to transform both the role of service within their respective organizations as well as the nature of their client relationships.
Service experts from both inside and outside of the industry will present “proven strategies” to create a company culture with the client experience at its core, leveraging premium service as a critical differentiator in today’s increasingly competitive connected-home market. Home technology professionals, ranging from service technicians to CEOs, are invited to join the event.
In today’s increasingly competitive connected home landscape, it is more important than ever to provide an exceptional. However, delivering a superior technology experience that includes proactive support and round-the-clock, emotionally intelligent and responsive service can lead to increased costs, a diminished work/life balance, and burn-out.
The 1NSIGHT Summit will help home technology professionals overcome client-service experience challenges, enabling them to deliver a differentiated service experience while simultaneously streamlining operations, reducing fixed costs, boosting profitability, and improving company culture and morale.
The summit will cover topics ranging from implementing best practices and proven service processes, influencing company culture, and leveraging the latest in service technology solutions designed to drive profitability, operational efficiency, and client satisfaction.
TINYpulse, a leader in fostering employee engagement and helping companies measure and improve employee culture, will be there to speak on the relationship between service and culture.
“Creating a positive internal culture has a direct impact on the external client experience. Soliciting employees' feedback and taking action based on it is a critical component to fostering change and positive culture within your organization,” said Alysha Shroff, a senior customer success manager at the company. “We’re excited to address the service challenge within the smart home industry alongside OneVision at the 1NSIGHT Summit.”
The event will bring together experts from inside and outside the industry to provide attendees with proven strategies designed to convert service from a cost center to a revenue generator; drive more project sales by leading with service; and increase project referrals from existing clients. While cutting-edge technology has always been at the core of the project-delivery model, it has, until recently, failed to keep pace with service.
Recent advances in remote systems management (RSM) have finally enabled HTPs to deliver exceptional service at scale, paving the way for them to become lifetime technology managers. Other technologies, such as enterprise-grade service software and augmented reality streaming video support, have only just begun to see adoption in this industry leading the way to further efficiencies.
1NSIGHT attendees will hear from service technology experts about ticketing, billing, real-time communications, and on-call notification management; addressing parental control and network security concerns in the home; improving client satisfaction with RSM platforms and streaming video/augmented reality tech support; and identifying future trends (e.g. artificial intelligence) and the impact they will have on running a service-led business HTPs can learn more and take advantage of limited, early-bird pricing by visiting www.1nsightssummit.com.