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ELAN Launches Service Program

The new program is aimed at helping dealers provide better client services.

Lexington, KY–ELAN Home Systems, manufacturer of multi-room audio/video and home control systems, has launched its new Five Star Customer Service Standard.

The program is intended to help dealers provide a better level of client services while, reducing costs to dealers.

Further reinforcing ELANs commitment to addressing the five basic tenets of best-of-breed customer service – Protection, Responsiveness, Convenience, Cost Containment and Satisfaction – this program constitutes our pledge to Dealers and their Clients that ELAN will always go the extra mile to ensure their needs are consistently met, stated Paul Starkey, ELANs executive vice president of sales and marketing.

ELANs new Five Star Service Standard follows on the tail of the companys dealer-support events including TRIO, ELAN University, Tech Week, and ELAN REWARDS. This latest support program is a service plan developed specifically to help dealers maximize productivity, establish goodwill with their clients, and realize even greater profitability.

The Five Star Standard takes a systems critical approach to addressing ELAN dealers and their clients needs for immediate and cost-effective service. It will be rolled out in phases throughout 2007 and 2008. The initial phase of this program will be unveiled at ELANs TRIO 2007 Summit held May 17-19, in Lexington and will officially launch on June 15, 2007.

The initial launch includes the following key benefits designed to maximize dealer efficiency at no additional cost to dealers or homeowners:

Elimination of all No Trouble Found (NTF) service fees
A new, surge policy
UPS call tags issued for all out-of-box failures (OBFs) at ELANs expense
Advanced replacement of 25 system critical products, including ELANs entire system and amplifier families of products. Also covered will be the VIA!dj product line on all units purchased after May 2007.
Two-strike, no-questions-asked replacement policy
Instant and regular communications on repair status

Cat Fowler, ELAN’s Vice President of Marketing and Customer Services, added, ELAN is helping to address Client concerns regarding downtime, operating errors, system changes, service costs, and protection from catastrophic occurrences. This is the one of several extremely valuable dealer support programs that we will be adding to our award-winning offerings as we continue to further raise the bar in servicing our dealers and their clients.

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