One Firefly, a provider of marketing solutions for integrators, and OneVision, providers of a comprehensive service and support platform, have announced a new partnership designed to help integrators boost their customer experience and brand positioning in their local markets.
Website visitors utilizing One Firefly’s manned live-chat solution (“Lead Concierge”) will now have support and service requests re-routed directly to OneVision’s white label 24/7 support team. Additionally, One Firefly and OneVision have combined forces to create a new support experience web page that highlights the service solutions provided by OneVision partners. Collectively, these new turnkey offerings provide clients with faster access to support as well as a better understanding of the critical role service plays in the client experience.
By better integrating their services directly, the two companies provide their shared customers with a previously unmatched and improved customer experience.