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One Firefly and OneVision Team Up

Integrators using both platforms can leverage the partnership to enhance their efficiency and create a more unified brand experience.

One Firefly, a provider of marketing solutions for integrators, and OneVision, providers of a comprehensive service and support platform, have announced a new partnership designed to help integrators boost their customer experience and brand positioning in their local markets.

Website visitors utilizing One Firefly’s manned live-chat solution (“Lead Concierge”) will now have support and service requests re-routed directly to OneVision’s white label 24/7 support team. Additionally, One Firefly and OneVision have combined forces to create a new support experience web page that highlights the service solutions provided by OneVision partners. Collectively, these new turnkey offerings provide clients with faster access to support as well as a better understanding of the critical role service plays in the client experience.

By better integrating their services directly, the two companies provide their shared customers with a previously unmatched and improved customer experience.

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