Management
Forging Successful Builder Partnerships
Integrators share how they got their foot in the door and how they keep it there.
HR for Integrators
What every residential integrator and business owner needs to know to manage and care for their staffs.
The Importance of Soft Skills
Do you have the training and skills necessary to be an effective leader?
ProSource Welcomes New Vendor ProjX360 Management Software
ProjX360 can Manage Every Aspect of a Project from the Sales Process to Creating Proposals and Ordering Products
Maintaining Customer Joy Through Service Plans
Moving Beyond the Break-Fix Service Model to RMR-Focused Maintenance Plans
(Profit) Compression Algorithms
Scenario #1: It’s a hot, sunny day and you’re out mowing your lawn. Suddenly, you feel an extreme tightening of your chest so severe...
Taking Advantage of New Rules for CEDIA Awards
Wayne Gretzky has been famously quoted for saying “You miss 100 percent of the shots you don’t take.”
Inside ‘Train the Trainer’
CEDIA recently hosted a “Train the Trainer” class for the CEDIA Outreach Instructor program (COI), which enables trained members to teach courses on a...
Control4 CEO Martin Plaehn on… the Journey to 2022
During a recent interview for a Residential Systems cover story, Plaehn was particularly impressive with his clear, detailed, nuanced vision of what he calls...
Getting Into the Right Mindset
Before he joined Glick Audio and Video in south central Pennsylvania, Nick Cove was running cables for live sound–concerts and the like.
How Do You Describe Your Business?
Adding Marketing Skills to Your Business Acumen for 2017
Making RMR Work for Your Business
Recurring monthly revenue (RMR) has been a hot topic post-CEDIA 2016. Wondering where to start?
Resi Talks: Experience Counts
Residential Systems sat down with Monika Hill, project manager/system designer for Fusion Media Systems of Kirkwood, MO, to find out about the state of...
Will Voice Control… Control Your Future?
Based on conversations with multiple manufacturers with differing levels of commitment to the integration of a voice user interface in their systems, most showed...
Winning Bids
With the host of excellent tools available today, you can have your company copasetic in no time, leaving you free to do what you...
Tapping Into New Connections From CEDIA
Chances are, you left CEDIA with a stack of business cards, and although you may have had the best of intentions to connect with...
The Lost Art of Qualifying
Recently, while I was researching the growing sales of analog turntables, vinyl records, and analog two-channel systems, an integrator told me that he had...
Relationship Building
For our new series of interviews with home technology professionals, Residential Systems reached out to Matt May, president of KMR Audio Visual of Fulshear,...
Raising Awareness of the Industry
Residential Systems recently reached out to Drew Harber, owner of Harber Home Theater, Norman, OK, (harberokc.com) to find out about the state of his...
Managing a Miami-Area Mega Install
Situated just off the coast of Miami’s South Beach on Star Island, a stretch of land that is home to some of the brightest...
The Profit Paradox
The “third rail” of the consumer electronics and custom integration industry–a subject so hot that you’ll get burned if you touch it– is the...
It’s Time to Make Big Plans
As a business owner, chances are you spend your day making and executing plans.
Hands-On Education
As in any technical trade, continuing education is critical to maintaining a workforce of trusted advisors for end-user clients.
HomeTronics: Thirty and Counting
It’s his passion for pursuing the next big thing that seems to keep things fresh for Greg Margolis, whose 10-person integration company, HomeTronics, is...
Where Can Big Thinking Lead You?
In the day-to-day of your business, how often do you get to take a step back and really think big?
Staying in the Green With CEDIA
As a business owner maybe you can relate when it comes to staying in the green; it’s not easy.
Running a 21st Century Operation
I’ve heard a handful of businesses in our industry talk about competitors poaching their talent–a situation that leaves owners frustrated, to say the very...
What Makes a Client Request Unreasonable?
Sometimes we try everything to please a customer and still fall flat on our faces.
Custom Career Paths
What did you want to be when you were young? An astronaut? A firefighter? I think it’s safe to say almost no one grew...
How to Build a Team… and Keep It
We’ve heard it many times, and we’ve got research to back it up: building a team is challenging.
Glikes: Partnerships Create Profits At Azione
TWICE caught up with Glikes recently to talk about Azione’s business philosophy, current plans and his views of today’s industry.
CEDIA Offers New-Hire Training Package
We’ve heard it said more than once that finding qualified talent in this industry is a struggle, especially at the entry level.
Lessons Learned: Industry Best Practices
For some custom integrators, the road to business improvement has involved applying lessons learned about setting employee performance standards at CEDIA Business Xchange.
The Demo Scene: Top Video Game Demos
If you’re not including video games in your home theater demo rotation, you’re doing it wrong.
Catering to Customers
Getting a fresh look at your shop isn’t as hard as you think. Is it worth it? Actually, you can’t afford not to do...
The Rise of the Brand Portal
Over the last five years or so, most large suppliers and many smaller ones developed special websites–known as portals–where dealers can research products and...
New Developments in Project Management Software and Web Tools
Exploring New Offerings from BidMagic, D-Tools, Simply Reliable, SupplyStream, Cairnstack Software, Slateplan, and LincEdge
Stearns Looks to Increase Efficiency at D-Tools
In mid-September, D-Tools appointed industry veteran Randy Stearns as CEO, in hopes that he would help the company focus on driving its corporate strategy...
Inside CINEAK’s Showroom
Life is lived large in Los Angeles. From Beverly Hills to Manhattan Beach, to the glamorous star-studded Hollywood Hills, it is a film-industry town...